CONSULTING

All our consulting services have been co-developed with the Performance Design Lab and are grounded in Rummler’s sound and proven methodology.

Performance Analysis
The purpose of a performance analysis is to determine gaps in results, the causes of those gaps and specify what must be done to close the gaps. The analysis may identify a gap in results at the Organization, Process, Department or Individual Performer level.

Benefits of Gap Analysis include:

• Performance problems are identified and prioritized
• Causes of performance problems are identified – not just the symptoms
• Clients receive prioritized recommendations and an associated implementation plan.

Organization (Re)-Design
(including organization management system, functions, process, job and support system design)
Organization design projects involve analyzing the business model including stakeholder expectations, the design and implementation of an optimal organizational structure (processes, functions, jobs and roles) to deliver on strategic objectives, anchored by a management system to steer the organization to desired results. The approach is also applicable to design of new organizations (businesses, associations, governmental bodies) and to design of organizational units.

Benefits of our approach to organization design include:

• Comprehensive design driven by environmental opportunities, stakeholder expectations, value chain and process requirements, linked down to functional areas and jobs.
• Management system design integrated with the work system and organization structure that allows to sustainably manage the value creation of the organization.

Process (Re)-Design
(including process management system, process, job and support system design)
Process design projects involve analyzing the business model including stakeholder expectations, the design and implementation of an optimal process landscape (processes, , jobs, roles and support systems) to deliver on desired process results, anchored by a process management system.

Benefits of our approach to process design include:

• Comprehensive process landscape design driven by environmental opportunities, stakeholder expectations, value chain and process requirements
• Lean processes that are aligned
• Management system design integrated with the work system and organization structure that allows to sustainably manage the value creation of the processes.

Job (Re)-Design
(including key performance indicators to be integrated into management system, job and support system design)
Job design projects involve analyzing the business model including stakeholder expectations, the design and implementation of an job including necessary support systems and tools and templates to facilitate professional work that produces desired results, anchored by a key performance indicators that go into management system.

Benefits of our approach to job desin include:

• Success critical jobs are well designed and allow people to sustainably achieve desired results
• Jobs are aligned with process and function requirements
• Business specific job know how is captured which allows to on-board and develop personnel much faster than current approaches do.

Organization IQ
Organization IQ is a measurement and management system that helps companies achieve and sustain desired organization results. The Organization IQ acts as a cockpit for organizational decision-makers; providing them with timely and accurate information with which to plan, manage and execute performance of the value chain and the business.

pdi works with clients to develop Organization IQ systems for their companies by:

• Determining what organizational variables must be managed to achieve the desired results.
• Designing an appropriate Management System.
• Designing an appropriate Measurement System that a) tracks all key dimensions of Organization performance and b) links all levels of management.
• Implementing the integrated Management and Measurement System.

Benefits of Organization IQ include:

• Plans and evaluation measures are aligned within the entire organization.
• Focus shifts from managing vertically (managing resources) to managing horizontally (managing value) and vertically – optimization.
• Managers are able to identify performance problems before they become critical.
• When results gaps are identified, managers can use the Organization I.Q. system to quickly and accurately determine the cause of the gaps.
• Timely, accurate, usable information allows organizations to adapt proactively.

Know Your Business
Know Your Business is an approach to personnel development (management as well as work force) centered on the improved capture and active transfer of business specific knowledge. This is one of the major problems that have to be solved due to demographic development.

Most development programs today are based on generic skills or competencies because of the difficulties associated with capturing and transferring knowledge that is unique to individual businesses.

The Know Your Business approach is a business tool that creates a real competitive advantage by tailoring personnel development to current business model and best practices – one size does not fit all. pdi provides an effective and efficient approach to the capture of business specific knowledge on all levels of hierarchy.

With the ability to transfer business specific knowledge comes the opportunity to engage new & existing personnel using active learning techniques such as case studies and scenario building that makes the Know Your Business approach relevant and challenging to participants and value-added in the eyes of the organization. We are able to develop business specific case studies that include IT-based simulations within days.

Benefits of Know Your Business:

• Everyone in the organization has a common view of the “system” being operated and managed.
• People understand how their operations impact the external customers and their internal business partners. They understand how they can add or subtract value.
• People will learn how to better leverage the key variables impacting their operations. They will be better equipped to troubleshoot their operations when they detect variances to results.
• New personnel will be provided with a model to quickly learn and orient themselves to their new operations. They will quickly learn and understand the key variables that impact their operations thus achieving the level of professional performance much faster than with current approaches.
• Managers know the key variables that must be managed and that impact the company, department, their operation, their job and the customer.
• The organization will:
  • Develop a pipeline of candidates
  • Develop a core curriculum that becomes the basis for all development efforts that can be easily incorporated into current development efforts
  • Develop a career path for key management position