THE METHODOLOGY

Core Competence
Our core competence is performance design: combining organizational and human performance to sustainably achieve desired results.

• Creation of systems that deliver consistent quality and results for new organizations.
• Analysis and improvement of systems for existing organizations.

Once this is done we ensure that people working in these systems can use their full potential.

Methodology
Our methodology integrates Rummler’s sound and proven performance improvement principles, models and approaches, MIT’s (Massachusetts Institute of Technology) Systems Dynamics and the European Federation of Quality Management framework.  

This approach allows us to support local solutions to local problems and ensure at the same time that those solutions are state-of-the-art and correspond to best practices in the field. In multinational teams, we are able to tailor the very best international practices to local needs that are also sensitive to cultural values.

Approach
Our theory base and methodologies allow us to do this in a systematic and repeatable way with predictable results. This proven and systematic approach to performance de-sign is flexible to meet the specific and unique needs of each client. We maintain a focus on results as evidenced by the implementation and monitoring of the newly de-signed performance system. We also ensure that our clients receive the knowledge and the tools required to continuously improve organizational performance over time

The three pillars of our work are:

1. Taking a comprehensive “whole system” perspective to understand the environment in which specific organizations exist, in order to help them to thrive.
2. Building efficient organizations that sustainably deliver high quality products and services.
3. Developing and equipping individuals in order to make the best use of their potential in well designed organizations.

Our work follows an orderly, well sequenced assessment and implementation approach, integrating local people, and leaving ample and practical know-how behind to ensure that solutions are sustainable and people are enabled to continue to work with the methodology they learned while working with us in our projects.

In pillar 1, the “whole system perspective”, we follow proven best practices to rapidly identify and solve system constraints in order to prepare the ground for the organizations to perform in their environment.

In pillar 2, “building efficient organizations”, we carry out performance assessments of organizations, implementation of necessary changes, development and implementation of management systems, development and implementation of performance monitoring systems, and building management capacity

In pillar 3, “equipping individuals”, we train and coach people on and off-the-job to enable them not only to meet job requirements but to engage in continuous improvement of their work environment and their personal capabilities.

Continuous Development
We continue to evolve and expand the theory base and methodologies together with the Performance Design Lab in Arizona, USA.